Terms and Conditions

Term's & Conditions

Thank you for considering Forklift Industrial Training as your training provider. We have a few T’s & C’s that we feel are important for you to know prior to booking or attending either a community course, or a private onsite course. Please read through them and familiarise yourself.

COURSE DATE / TIME / LOCATION

The course date, time and location of the course will be confirmed by email to you after registration has been completed.

COURSE ELIGIBILITY CRITERIA

Specific course eligibility is advised on our website i.e. driver licence requirements. Please ensure that you meet these requirements prior to booking and paying for a course. If in any doubt, please ask.

In all courses provided by FIT, trainees must produce a current and valid NZ Driver Licence (licence type may differ dependant on course). Failure to do so will mean that you will not be permitted to complete your course. This will be treated as a withdrawal.

MEALS AND / OR REFRESHEMENTS

Tea, coffee and water are provided.

Lunch will not be provided. We advise you to bring lunch with you.

LEARNING DIFFICULTIES

We ask that you please advise us, or your trainer, before the start of the course if you have any physical or learning difficulty that you may have i.e. difficulty with reading or writing. Our trainers are here to help you with this in any way they can.

CAR PARKING

Car parking is available at most sites where a community course is held; however, spaces are limited. Site specific parking arrangements will be notified at the same time as the confirmed course date / time / location.

MOBILE PHONES

All phones are to be switched to silent (or off) during all training sessions. We ask that you only take emergency calls. If you need to take a call, please excuse yourself from the class for the duration of the call to do so.

TIME KEEPING

Course start times will be strictly adhered to. All trainees must be ready to start at the advised time.

Late comers will only be accepted at the discretion of the trainer. Should you not be accepted into the class this will be treated as a withdrawal.

SMOKING

You will be advised at the start of your course where the designated smoking areas are, as they vary from site to site.

HEALTH & SAFETY

Under the Health and Safety at Work Act 2015 everyone is responsible for workplace health and safety.

All trainees must comply with all safety procedures that relate to the training being conducted. Trainees will comply by:

  • obeying any safety instructions given by the trainer;
  • not being under the influence of drugs and / or alcohol;
  • giving the training session the respect, it deserves and not indulging in practical jokes, or tomfoolery;
  • by coming prepared with safety boots / shoes, and / or high viz vest.

RESPECT FOR OTHERS

We ask that you please respect the rights of other people attending your course. This includes inappropriate language, acts, gestures or harassment of any form, including if for any reason your phone needs to remain on that you leave the room to minimise disruption while taking the call.

CONSEQUENCES

At the sole discretion of the trainer, if you, after a verbal warning (or warnings) fail to adhere to any instruction or policy above this may result in the trainer asking you to leave the course. This will be considered a withdrawal.

FEEDBACK

We value your feedback. Please visit our website www.fitraininghamilton.co.nz/feedback and complete the feedback form. Constructive feedback is welcomed.

FEES FOR BOTH COMMUNITY AND ONSITE COURSES

Course fees are due in full upon registration. An invoice will be sent to you, or your company, with payment details.

Where a course has pre-requisite training material, this material will only be sent to you once your payment has been received in full. We suggest this is no later than one week prior to your course date to allow adequate study time by trainees of the material.

Payment terms are only available to company’s who book an on-site training session, and only to those who meet approved credit criteria.

WITHDRAWALS/CANCELLATIONS/REFUNDS

If any person is unable to attend a community course, the following applies:

  • If more than 1 week before the course date, there will be a full refund less $50;
  • If five (5) working days before the course date, there will be a 50% refund;
  • If three (3) working days, or less, before the course date, there will be no refund.
  • If a trainee does not show, does not complete, or is unsuccessful in obtaining a pass grade, there will be no refund.
  • If a trainee is unable to attend for a legitimate reason and would like to rebook to another time, this can be done at no charge on the first occasion only, thereafter there will be a $30 administration fee.

If an employer needs to cancel an onsite course, the following applies:

  • If two (2) weeks or more before the course, there will be a full refund, less any non-refundable travel or other costs incurred;
  • If one (1) week to two (2) weeks before the course, there will be a 50% refund, less any non-refundable travel or other costs incurred;
  • If less than one (1) week before the course, there will be a 20% refund, less any non-refundable travel or other costs incurred;
  • If a course cannot be completed, once started, due to unforeseen circumstances, there will be no refund.

If an employer would like to change the course date, the following applies:

  • Any extension / alteration of the course date is at the sold discretion of the trainer’s availability. If a mutually agreeable date / time cannot be reached, then it will be treated as a cancellation.

If Forklift Industrial Training needs to cancel a course, the following applies:

  • In the first instance we will offer the option, at no charge, for you to rebook to an alternative date.
  • If a mutually agreeable date cannot be reached, then a full refund will be made available for community courses.

RE-ASSESSMENT PROCEDURES

The opportunity for re-assessment is available to a trainee if they do not achieve competence in a unit standard, or part unit standard.

Additional fees will apply.

APPEALS PROCESS

If you believe that any decision relating to your assessment has been unfair, in the first instance, discuss it with your trainer.

If you are still unsatisfied please appeal in writing within seven (7) days to The Manager, Forklift Industrial Training, 259 Fox Street, Hamilton East, Hamilton 3216.

 

Enjoy your course!

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Hamilton, New Zealand