Withdrawals/Cancellations/Refunds

WITHDRAWAL / CANCELLATION / REFUND

If any person is unable to attend a community course, the following applies:

  • If more than 1 week before the course date, there will be a full refund less $50;
  • If five (5) working days before the course date, there will be a 50% refund;
  • If three (3) working days, or less, before the course date, there will be no refund.
  • If a trainee does not show, does not complete, or is unsuccessful in obtaining a pass grade, there will be no refund.
  • If a trainee is unable to attend for a legitimate reason and would like to rebook to another time, this can be done at no charge on the first occasion only, thereafter there will be a $30 administration fee.

If an employer needs to cancel an onsite course, the following applies:

  • If eleven (11) working days, or more before the course, there will be a full refund, less any non-refundable travel or other costs incurred;
  • If five (5) to ten (10) working days before the course, there will be a 50% refund, less any non-refundable travel or other costs incurred;
  • If four (4) working days, or less, before the course, there will be a 20% refund, less any non-refundable travel or other costs incurred;
  • If a course cannot be completed, once started, due to unforeseen circumstances, there will be no refund.

If an employer would like to change the course date, the following applies:

  • Any extension / alteration of the course date is at the sole discretion of the trainer’s availability. If a mutually agreeable date / time cannot be reached, then it will be treated as a cancellation.

If Forklift Industrial Training needs to cancel a course, the following applies:

  • In the first instance we will offer the option for you to rebook to an alternative date.
  • If a mutually agreeable date cannot be reached, then a full refund will be made available for community courses.

 

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Hamilton, New Zealand